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Privacy Policy for Malaysia Account Data

When you open an account, this Privacy Policy explains how 3starplay handles the details linked to your lobby access, wallet activity, cookies and support chats.

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3starplay Privacy Policy for Malaysia Account Data
CONTACT PATHS

Privacy Help Through Local Channels

If you want to ask about your data, correct account details or raise a privacy concern, contact us through the same support paths you use for account help.

Live chat privacy request Use live chat when you need a quick privacy check on cookies, login history or wallet references. Our team will confirm your account before discussing personal data or changing saved details.
Email data enquiry Email support when your request needs attachments, screenshots or a longer explanation. We keep the message thread with your case so the privacy team can trace what was asked and answered.
Account centre changes Some privacy changes can start inside your account centre, including profile corrections and communication choices. For data that affects verification or payments, we complete identity checks before applying any update.
ACCOUNT CARE

How 3starplay Handles Your Privacy

We treat privacy as part of account operation, not a separate afterthought. Your data is used only where it supports account access, wallet processing, security checks, support handling or legal compliance.

Account data collection

We collect the details needed to create and maintain your account, such as name, contact details, login records and verification status. We ask only for data that connects to account use or legal duties.

Cookie handling

Cookies help remember your session, protect login flow and measure whether pages load correctly on your device. You can manage cookies through your browser, though some account functions may need them.

Wallet record security

Touch 'n Go, GrabPay, Boost dan FPX references are stored as transaction records for matching, dispute checks and audit needs. We do not display full banking details inside public account areas.

Retention approach

We keep personal data only while it is needed for account service, payment checks, dispute handling, fraud prevention or legal retention periods. After that, records are deleted, anonymised or kept in restricted archives.

Request corrections

If your contact details or identity records are wrong, tell us through support with proof of the correct details. We may keep a record of the correction request for audit purposes.

Access and deletion queries

You may ask what personal data we hold about your account or request deletion where the law allows it. Some records may be retained when payment, dispute or legal duties require it.

Privacy Answers Before You Open

These answers explain the privacy points you are most likely to check before opening or continuing with your account. They focus on data collection, wallet records, cookies, access requests and how to contact us. If your situation is not covered here, our support team can route your privacy query to the right person.

It covers data linked to your account, including registration details, contact records, device signals, login history, wallet references, game session activity and support messages. It also covers data created when security checks protect your account.

We use payment-related data to match Touch 'n Go, GrabPay, Boost dan FPX transfers to your wallet, confirm transaction status, resolve disputes and meet audit duties. We keep only the records needed for those purposes.

Yes, you can ask support for access to personal data linked to your account. We will verify your identity first, then provide the data we can share under applicable law and operational security rules.

Cookies help keep you logged in, protect sessions and understand page performance. You can adjust cookie settings in your browser, but blocking some cookies may affect login, wallet checks or account security features.

Only authorised team roles can view personal data, and access is tied to account support, payment checking, security work or legal duties. Service providers receive data only when needed for their assigned work.

Contact support through chat or email and explain which detail is wrong. We may ask for proof before changing contact, identity or payment-related records, because incorrect changes can affect account safety and withdrawals.

You can request deletion, and we will assess it under applicable law. Some records may remain for a required period when payment checks, disputes, fraud prevention or legal duties mean we must retain them.

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